Last updated: (date to be set at launch)
This policy explains how we handle a problem with a payment made through
Transxact (Fiji) Ltd ("we", "us").
The fastest way to fix a problem is to contact the business you paid, then our
support team (phone or email). Tell us the payment
reference or the receipt you were given.
Refunds are handled by our support team; there is no self-serve refund button.
When you ask for a refund:
1. We check the payment actually succeeded.
2. We confirm the details with the business.
3. We refund the full amount — partial refunds are not available.
The payment networks we use (M-PAiSA, MyCash) do not give us an automated
refund button, so refunds are done by our team and may take a few business days
to reach you.
If you paid by card, you also have the option of disputing the charge with your
bank or card issuer. This is separate from a refund with us. If you dispute a
card payment with your bank, the card network rules apply and may take longer.
We investigate a dispute when:
We will look into it and tell you the outcome. If we need more from you, we will
say so.
If you are not happy with how we handled a dispute, you can raise it with us
again and we will review it with a senior member of the team. You may also be
able to complain to the Reserve Bank of Fiji, which regulates us.
traceable entry.